Orders/ Questions


To Order Items From "Hooves & Paws", please:

-Click on the email icon.

-Enter the style of item you want, the colors you prefer and the quantity you would like.
 (For example: 1 Ruffy Tug with ball and handle, hose covered handle, solid rubber core tennis ball, blue and black colors, round design)

 -Add your return address and shipping address for the parcel.

*Note: I will reply back to you to confirm your order within 1 business day. If you have not received confirmation of your order with 2 days, please resend.*

Delivery times may vary due to:
-if the style and colors you would like are made and in stock
-the quantity of items you order
I will let you know approx. times when I send your confirmation.

I also have a few items in colors that are not shown on each page. If you are interested in what colors I have in stock of a certain style, email me and I will let you know what I have.

There are discounts / special pricing on team and club orders. I will do my best to match your team colors and make any custom designs that your team or club may want.
There is also discounts on bulk individual orders as well. Contact me for more information.

If you would like to order a custom made item, email me or call and we can discuss exactly what you are looking for. I will try to accomidate in any way. (If extra material or items are used, extra charges may apply).  

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GST and shipping costs will be added to all orders.

 Payment Options:  At this time, I accept money orders and cheques.  
Once your payment has cleared and if your order is in stock, it will be shipped next business day. If not, I will contact you and let you know how long it will be. This all depends on what style and number of items ordered. For most orders, I will have them made and shipped as soon as the payment is cleared.

Shipping:  Shipping costs will be charged at the rates of Canada Post.
 I charge actual shipping rates and do not add any handling charges! I will pack the parcel as tightly as possible to minimize your shipping costs. When I send the confirmation of the order, I will include the shipping cost and you can be forward your cheque to me.
After I deliver the package to the Post Office, it becomes the buyer’s responsibility and I am not liable for any loss or damage during transit.
For your protection, I would recommend adding insurance, especially on large orders.

All customer information will be treated as confidential, and used solely for it's intended purpose.

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Guarantee :  "Hooves & Paws" tug toys, toys, and leashes are guaranteed to be free of defects in materials and workmanship. If you are unsatified with any product, let us know. 

 Disclaimer: (Unfortunately, in this day and age it is necessary to make the following statement.) "Hooves & Paws", A Division of Bar S Quarter Horses and Kennels (Brian and Janice Saville) are not liable for any loss or damage to person or property as a result of using any "Hooves & Paws" product. We are not responsible for how products are used and maintained. 

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As well, for any questions you may have about our products, please email me or call and I will get back to you as soon as possible.

Thanks,
Janice Saville
"Hooves & Paws"
(780) 847-2818